Refund policy

At AMBREL, we are committed to delivering exceptional quality and a refined customer experience.

To preserve the integrity and quality of our natural oud products and luxury gifting items, returns, exchanges, and refunds are not accepted once an order has been delivered.

If your order arrives damaged, incorrect, or incomplete, please contact us within 24 hours of receiving your order by emailing ambrel@ambrelu.com, including your order number and clear photos of the issue.

Once your request has been reviewed, we will work with you to provide an appropriate solution, including a replacement where applicable.

Orders cannot be cancelled once they have been prepared or handed over to the shipping carrier.